Privacy Policy – Zhivago Law

Introduction: Commitment to Your Privacy

At Zhivago Law, your trust is the cornerstone of our practice. We know that your family law issues-be it a divorce, custody, or property dispute-require intimate details you do not casually share. Your privacy isn’t an option – it’s a promise we keep. Take a look at the following Privacy Policy that describes in greater detail how we collect, use, hold, and protect your information during the course of your relationship with us. We strive to bring you peace of mind through transparency, security, and compliance-so you can get back to focusing on those steps that help you start anew.

Who We Are

Zhivago Law is a family law practice that serves clients throughout Arizona in our Phoenix area and Scottsdale offices. Principal attorney, Kerrie Droban, is a well-established family law lawyer and the author of many bestselling true crime novels. We pride ourselves on providing customized legal advice, direct contact with lawyers, solution-focused representation, and compassion in all that we do. Our website, service, and privacy policy are all tailored to help individuals and families facing divorce, child custody, and other family law matters. Discretion and professionalism govern our philosophy and practice.

Scope of This Privacy Policy

This Privacy Policy governs our collection of all information collected by our site, communications (telephone, email, or fax), in-person meetings, and any other communication method with Zhivago Law. This policy applies to all prospective, current, and former clients as well as site visitors where there has been no interaction that forms an attorney-client relationship. Zhivago Law only offers legal services pending execution of a written attorney-client agreement, yet this privacy agreement applies regardless of engagement with our firm.

What Information We Collect

Zhivago Law collects personal and non-personal information to provide legal services and to operate this website. The types of information we may collect are:

Name, address, telephone number, and email address
Any demographic information you share in connection with your case (e.g., age, marital status, children)
Information about the legal matter which you provide to us (e.g., divorce, custody, or division of property)
Financial information you share (e.g., checking or savings account information, debts)
Information in communications and other materials that you send us
Information we obtain from third parties, with your permission (e.g., credit reporting agencies)
Technical information on activities and usage associated with our website for analytics/marketing purposes (e.g., IP address, browser type, and usage)

We only gather the information we need to provide for your legal services and to operate our site.

How Information Is Collected

Zhivago Law obtains information in the following ways, including:

Directly from you when you consult with us, call us, enter into the chat with us, or visit our office
Through forms on our website for a case evaluation, chat forms, and case intakes
Through documents, evidence, and other materials you provide to us concerning your legal matter
From third parties (including the court, opposing counsel, and mediators) only with your knowledge, authorization, or as required for your legal matter
Automatically through cookies and analytics software when you visit our website

At each of these stages, we work to ensure that we collect your information in a way that is legal, known to you, and with your participation.

How Your Information Is Used

We use your information to advance your legal matters and give you a better experience with Zhivago Law. For example, your information may be used for the following specific purposes:

Evaluate your legal issues and provide proper recommendations
Correspondence and keeping you apprised of updates and new information about your legal matter
Draft pleadings, court filings, and other legal documentation
Represent you in consultation, negotiation, mediation, and litigation
Invoice management, billing, and administrative purposes
Website management, including functionality and security
Legal compliance and regulatory requirements

Zhivago Law does not sell, trade, or rent your personal information to third parties for marketing purposes or other unrelated uses.

Lawyer-Client Confidentiality

Our communications with you at Zhivago Law are privileged from disclosure by rigid attorney-client rules. That means any information you provide us to obtain legal advice and counsel will be held confidentially and will not be revealed by us without your permission, unless so required by law. Even before we may agree to enter into an attorney-client relationship, your communications will be kept confidential and fully protected. All staff members and independent contractors have signed agreements barring their disclosure of any information obtained from you in the course of seeking legal counsel and advice from us. That is the highest ethical standard we can impose on staff or contractors. Our promise to you is: Whatever you say here will stay here, unless we tell someone otherwise or the law forces disclosure.

Security Measures

Zhivago Law employs strong physical, electronic, and procedural safeguards to protect the information you have provided from unauthorized access, loss, or misuse. These include:

Encrypted email systems and document storage
Password-protected case management software
Shredding and disposal of physical documents
Regular cybersecurity audits and staff training
Secure office facilities with restricted access
Ongoing scanning and information breach monitoring

Our security protocols are updated regularly to keep pace with changing threats and improve compliance with state and federal laws.

Internet Website Information and the Use of Cookies

Our website and web portals utilize cookies to enhance your experience, analyze traffic, and ensure the security of the website. Cookies are small text files that are stored on your device that allow us to:

Recognize your preferences and login details (if there is one)
Monitor usage patterns to improve our website’s user experience
Analyze website performance and identify technical errors

You have a right to manage or block cookies through your settings; however, our website may not work properly if cookies are blocked. We do not use cookies to record or track sensitive information, or track you on other sites. For more information, please review our Cookie Policy.

Third-Party Websites and Services

Zhivago Law may share your information with third party service providers who provide services such as website or application hosting, email delivery, analytics, or secure payment processing. These companies are carefully vetted and have contractually agreed to certain confidentiality and data protection standards. Although Zhivago Law may provide links to third party sites or services, we cannot be responsible for the privacy policies or practices of those sites or services. You should review the privacy policies of any third party services you provide information to outside of Zhivago Law.

Sharing Information We Collect

We only share information as needed to deliver an exceptional level of service or as required by law. Some of the circumstances where we may need to share information include:

With the courts, opposing counsel, and/or mediators assigned to your matter
With experts or consultants, but only with permission from you
With service providers (like support for IT hardware and software) and pursuant to very strict confidential non-disclosure agreements
If we receive a valid subpoena, court order, or as otherwise required by law

We will always let you know when disclosure is required by law unless that is not allowed. Your information will never be used or sold for marketing purposes or shared with unrelated third parties.

Data Retention and Destruction

We keep your personal information only for as long as is reasonably necessary to accomplish the purposes for which we gathered it, to respond to legal and ethical obligations, or to assist us in achieving the legitimate business objectives of the firm. Client files are generally retained for a period of not less than seven years following the termination or completion of client representation, unless longer retention is required by law. Records generated for you will, when the retention period ends, be completely shredded in the case of hard-copy materials or “gobbled up” in the case of electronically-stored data. You may at any time request that physical or electronic records generated for you be returned to you or purged, consistent with applicable law.

Your Rights and Options

The following rights are important ones, and apply to your personal information that is possessed by Zhivago Law:

The right, with certain exceptions, to access and review your information
The right to have inaccurate information corrected or amended
The right to have information deleted, subject to legal requirements
The right to withdraw or revoke consent for certain uses (where applicable)
The right to request a copy of your files in commonly used format

Should you wish to exercise these rights, please contact Kerrie Droban directly at (480) 612-3058 or by fax at 1-623-551-3891. We will get back to you quickly and openly.

Information from Children Under Thirteen

Zhivago Law does not knowingly collect personally identifiable information from children under the age of 13. Services are intended for parents and legal guardians of children involved in family law related proceedings. If you believe that we have collected personally identifiable information from a child under 13, please contact us so that we may take steps to promptly remove such information from our servers.

Privacy Policy Updates and Notification

Periodically we will revise this Privacy Policy to reflect our practices, applicable requirements, and technology changes. The most recent policy will be posted on our website with the date of revision. If we make significant changes to the policy, we will disclose the changes directly to affected clients via e-mail or website notice. We suggest that all clients periodically review this policy so they are aware of how we protect information about them.

Compliance With Arizona and United States Laws

Attorney Privacy Policy. Zhivago Law complies with all relevant privacy laws and rules, including the Arizona Rules of Professional Conduct and federal laws such as the Gramm-Leach Bliley Act (GLBA). We will take all reasonable steps to maintain the highest standards of legal, ethical, and professional responsibility in the collection and use of your data. If your case involves matters outside Arizona, we will notify you of and advise you regarding any different privacy requirements as part of the matter we are handling for you.

1. المعلومات التي نجمعها.
كيف نجمع المعلومات. يمكن ان تتيح طرق عديدة وصولنا الى معلوماتك الشخصية بما في ذلك المعلومات التي قد تحدد بشكل مباشر أو غير مباشر هويتك، والمعلومات السريرية، و معلومات الدفع المتضمنة على الانترنت، و المعلومات المتعلقة بالخدمات التي قمت برصدها أثناء التصفح، ومعلومات اخرى عن معاملات مرضاك وأعمالك، أو تلك التي سنحصل عليها من طرف ثالث.

2. استخدام المعلومات الشخصية.

International Users

Although Zhivago Law services clients primarily in the state of Arizona, our website may be accessed from outside the United States. If visiting our site from a location outside the U.S., please note that your information may be stored and/or processed in the United States where our servers are located and central database is operated. The data protection and privacy laws of the United States differ from those of other countries. By use of our services or website, you consent to the transfer and processing of your information as set forth in this Privacy Policy.

Contact With Zhivago Law Related to Your Privacy

If you have any inquiries, worries, requests, or anything you’d like to discuss related to this Privacy Policy or our privacy practices, please reach out directly to Kerrie Droban for a timely and private response:

Zhivago Law
Phone: (480) 612-3058
Fax: 1-623-551-3891

Your privacy matters. Let us help you stay safe while you find your voice and heal.

Phoenix Office: 1934 E. Camelback Rd., Ste. 120-482, Phoenix, AZ 85016
Scottsdale Office: Kierland Suites, 6424 Greenway Pkwy, Scottsdale, AZ 85254
Union Hills Corp. Center: 18444 N 25th Ave., Suite 420, Phoenix, AZ 85023

Filing a Complaint

If you feel that your privacy rights have been violated, please contact Zhivago Law’s Kerrie Droban immediately so that we may investigate and rectify your concern. We take all privacy concerns seriously and encourage you to file a complaint with the State Bar of Arizona, or with the appropriate regulatory authority, in the event you do not feel that we handled your privacy concern according to the high standards by which we operate.

Your Consent

By accessing or using the Zhivago Law website, submitting information on a contact form to us or otherwise communicating with us, you agree and consent to our collection, use, storage, and processing of your information in accordance with the terms of this Privacy Policy. If you do not agree to our policies and practices, please do not use our website or register your contact information. If you have previously registered your information and would like us to remove it from storage, we will do so upon request. Your continued use of our service and participation in activities related to our website during the period in which changes are known or made to this policy will constitute your agreement to our posting of the changes to this Privacy Policy on our website.

Data Breach Notification Policy

In the event that Zhivago Law becomes aware of any actual data breach affecting your personal information, it will immediately take all reasonable steps to limit the damage to you and meet all applicable notification requirements. We will notify any affected clients as promptly as possible regarding the scope of the affected data and what actions are being taken to remedy or mitigate the incident. Protecting your trust and confidence is our highest priority. Your security is our primary concern.

If you no longer wish to receive these communications from Zhivago Law, please feel free to reply “No” to any communications received from Zhivago Law.

Privacy in Communications: Email, Telephone, and Fax

Zhivago Law communicates with firm clients in a secured manner using encrypted email, direct dial telephone, and secure fax transmission. We would advise you against sending any highly confidential information to the firm either by fax or by email. All inbound and outbound communications are considered private and confidential and usage must adhere to strict internal privacy and data protections.

Social Media and Website Presence

Zhivago Law maintains a professional presence online to inform and educate our community, and we do not use social media websites such as Facebook, Twitter, or LinkedIn to collect, retain, or converse about client-specific information. All comments, reviews, testimonials, and other posts that exist about the services we provide are entirely within the voluntary author’s own judgment, expressed and posted only with the client’s explicit permission. We advise all clients against sharing personal and case-specific content on public sites, and we encourage clients to reach out to us directly about confidential matters.

Important Affirmative Consent Regarding Your Family Law or Criminal Case

Family law issues require extra consideration and care. As Zhivago Law appreciates the private nature of your situations and their potential impact upon children and other family members, we take extra measures to have all correspondence, pleadings, or other materials related to your case be handled in accordance with the confidentiality order issued by the court or attained by a protective order. We do everything in our power to ensure your dignity and privacy are maintained.

What You Can Do to Protect Information

While Zhivago Law takes great strides to protect your information, it’s a two-way street. It is important that we have your trust, and that you:

Use strong and unique passwords for any client portal or email correspondence with us
Contact us immediately upon realization of any unauthorized use of information
Maintain up-to-date contact information so we can reach you in a timely manner
Don’t be afraid to ask questions of our privacy practices any time you have a concern

In doing these things, we will form a secure and trusting attorney-client relationship.

Frequently Asked Questions (FAQ)

Q: Will you share my information without my permission?
A: Only when forced by operation of law, a valid court order, or in the good faith belief that disclosure is necessary to protect your vital interests. You will be informed unless we are restricted from doing so under Federal or State law.

Q: How do I access or correct my personal information?
A: Kerrie Droban can be reached at (480) 612-3058 or by fax to 1-623-551-3891.

Q: Do you sell or otherwise use my information for marketing purposes?
A: No. We never use your information for unsolicited marketing purposes or sell your information to third parties, bartered or otherwise sold, including third party marketing companies.

Conclusion: Trust, Empowerment, and Privacy

At Zhivago Law we not only focus on providing exemplary legal representation, but we also make it a priority to facilitate your journey through one of the most difficult transitions of your life. When building a relationship with our clients, we know how important it is to you that we respect your need for privacy, and that we work to establish a relationship based on compassion and trust. If you have any concerns, questions, or comments regarding the privacy policy at Zhivago Law, please don’t hesitate to contact us directly. Call us today and ask about our confidential consultations. We will help you find your voice, take back your power, and begin the next chapter of your life with confidence.